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Parent Guides

Helplines, APPs and Websites to support parents

 

Support Service

Phone

 

Website

Online chat

NetAware

Parents’ guide to apps/games/ social media sites to help keep children safe

 

 

https://www.net-aware.org.uk/

 

Shout

Crisis text messenger service

 

 

Text 85258

24/7

Free on most networks

 

https://www.giveusashout.org/get-help/

 

IMAlive

Online crisis messenger service

(based in US)

24/7

 

https://www.imalive.org/

Yes

Frank

Honest information and advice about drugs and alcohol

 

 

0300 1236600

Text 82111

confidential

24/7

 

https://www.talktofrank.com/

 

Drinkline

Confidential information and advice for you or someone you are worried about

0300 123 1110

Weekdays 9am–8pm, weekends 11am–4pm

free

 

 

 

CEOP

Reporting online sexual abuse or content

 

 

https://www.ceop.police.uk/safety-centre/

 

Samaritans

Free confidential support line for people who are feeling desperate

116 123

 

https://www.samaritans.org/

 

Pace

Telephone support and secure online forum for parents of exploited children

0113 240 5226

Office hours

£

 

https://paceuk.info/for-parents/

  

SelfHarm UK

Support with self-harm issues

X

 

www.selfharm.co.uk

 

Money Advice Service

Financial help and information

0800 138 7777

Free

 

https://www.moneyadviceservice.org.uk/en

 

Step Change

Debt support charity

 

 

https://www.stepchange.org/debt-info/emergency-funding.aspx

Yes

Refuge

Domestic abuse helpline and online support and information

0808 2000 247

Free

24/7

 

https://www.nationaldahelpline.org.uk/

 

Young Minds

Support for parents when young people suffer poor mental health

Crisis text messenger
85258
free
24/7

 

https://youngminds.org.uk/find-help/for-parents/parents-survival-guide/

 

www.youngminds.org.uk

 

Recovery

Support for drug and alcohol addiction

 

0203 553 0324

Free callback available

24/7

 

https://www.recovery.org.uk/

Yes

Adfam

Support for families affected by drugs and alcohol

 

 

https://adfam.org.uk/

 

Stop Breathe Think

Free Mindfulness app

(pay version also available)

 

 

https://www.stopbreathethink.com/

 

101

Non-emergency Police number.

For emergencies

DIAL 999

101

 

15p per call

 

 

 

111

Non- emergency health advice.

For emergencies

DIAL 999.

111

Call if you are seriously worried about symptoms

24/7

free

 

https://111.nhs.uk/

 

Use website if your enquiry isn’t serious

 

Stoke-on-Trent Children’s Social Care

01782 235100

 

 

 

Staffordshire Children’s Social Care

0800 1313 126

 

 

 

Phoenix

Free resources for children and young people during COVID-19 restrictions

 

 

https://www.phoenixgrouphq.com/covid-19

 

Childline
Free, confidential service where you can talk about anything you want

0800 1111
free
24/7
  www.childline.org.uk Yes
The Mix
Info and support for the under 25s for all kinds of issues
0808 8084994
free
not 24/7
 
  www.themix.org.uk Yes 4-11pm
Runaway Helpline
Support when you have gone missing
 
116000
free
confidential
24/7
  www.missingpeople.org.uk/how-we-can-help/young-people/646-saysomething.html  
Kooth
Free, anonymous online counselling and support for young people
   

www.kooth.com

 

Mon – Fri 12pm – 10pm
Sat – Sun 6pm – 10pm

 
Help at Hand
Support, advice and info for young people in care
0800 528 0731
free
not 24/7
  www.childrenscommissioner.gov.uk/help-at-hand  
stopitnow!
Help if you are
worried about your online behaviour or someone else’s
0800 1111
free
24/7
  www.childline.org.uk  
The Mix
Info and support for the under 25s for all kinds of issues

 
0808 1000 900
free
confidential
weekdays 9am-9pm
  www.stopitnow.org.uk  
B-eat
Support with eating disorders

 
0808 801 0711
or
0808 801 0677
free
confidential
not 24/7
  www.beateatingdisorders.org.uk Yes
Brook
Sexual health advice for under 25s

 
    www.brook.org.uk  
Children’s Society
Support with various mental health and emotional issues for 13-17s
    www.childrenssociety.org.uk/mental-health-advice-for-children-and-young-people/the-advice-resource-vault/advice-for-children-age-13-17  
SelfHarm UK
Support with self harm
 
    www.selfharm.co.uk  
Shout
Crisis text messenger service
(any age)

 
Text 85258
24/7
  https://www.giveusashout.org/get-help/  

Calm Harm

Free app to help
manage self-harm urges

    https://calmharm.co.uk/  
The Hideout
Domestic Abuse
website for young
    http://thehideout.org.uk/  

MeeTwo
Free mental health support app for young people to talk to experts or people with similar issues

    https://www.meetwo.co.uk/
anonymous posts in the app allow chat with other people
(posts moderated in advance)
Yes
Fearless
Information and advice about youth crime.100% anonymous crime reporting
    https://www.fearless.org/en  
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